{"name":"Borrower Support Agent","description":"An agent that provides support for borrowers. This agent can aid is answering general FAQ's or provide information about their accounts.","url":"http://borrowersupport.agents.homeowner.dev.ai.lattice/a2a/v1","provider":{"organization":"GoodLeap","url":"https://www.goodleap.com"},"protocolVersion":"0.3.0","version":"0.0.1","capabilities":{"streaming":true,"pushNotifications":false,"stateTransitionHistory":false,"extensions":[{"uri":"https://goodleap.com/a2a/extensions/frontend-tools/v1","required":false,"description":"Calls tools the client declares (e.g. chips, an action card) and pauses the task in input-required until the client returns a result"}]},"preferredTransport":"JSONRPC","securitySchemes":{"BearerAuth":{"type":"apiKey","name":"Authorization","in":"header","description":"JWT Bearer token. Format: Bearer {token}"}},"security":[{"BearerAuth":[]}],"defaultInputModes":["text/plain","image/jpeg","image/png","image/webp"],"defaultOutputModes":["text/plain"],"skills":[{"id":"homeowner-faq","name":"Frequently Asked Questions (FAQ) about Homeowners' Accounts","description":"Answers borrower questions about their accounts with GoodLeap, including loans, leases, PPAs, and Home Card (HELOC) accounts. Handles: reaching or scheduling the original installer/contractor, or getting installer contact info; order, project, or installation status; installation date, equipment manufacturer (panels, inverter, battery, HVAC), and equipment ratings or specs; the status of a submitted home-improvement Project lead (contractor-matching progress, what was submitted, and how to reach the project concierge); warranty, claims, workmanship disputes, property damage, or other legal/liability matters; account, loan, lease, PPA, Home Card, billing, or payment questions, or a system status change tied to the account; account-permission problems blocking app access; system relocation or removal on a financed system; solar monitoring and energy dashboard questions, including linking a system, missing or stale energy data, low or zero solar production, power outages, battery backup, and GoodGrid/VPP enrollment; and explicit requests to speak with a human.","tags":["loan","lease","ppa","tpo","HELOC","Home Card","finance account","homeowner","billing","payment","warranty","claims","installer","contractor","project status","installation date","equipment manufacturer","panel wattage","battery capacity","HVAC equipment","heat pump","thermostat","solar panels","inverter","concierge","account access","human handoff","relocation","solar monitoring","energy dashboard","link solar system","solar not producing","low production","data not updating","gateway offline","power outage","battery backup","goodgrid","vpp"],"examples":["How do i make a payment?","What is a TPO?","How to I setup autopay?","Will I still have an electricity bill from my utility after going solar?","When does interest begin to accrue on my loan?","What happens at the end of my solar lease term?","How is my PPA rate calculated?","What is my available credit on my Home Card?","When is my installer coming to finish the job?","The contractor damaged my roof, who do I talk to about that?","What's the status of the project I submitted?","How do I contact my project concierge?","I want to talk to a real person","The email on my account does not match, I cannot see my system","I am moving and need to relocate my solar panels","How do I link my solar system to the app?","My solar panels are not producing any energy, what should I check?","Why has my solar data stopped updating?","Is my battery supposed to power my house during an outage?","What is GoodGrid and how do I enroll?","What brand are my solar panels?","When was my system installed?","Who makes my battery?","What's my panel wattage?"]}],"supportsAuthenticatedExtendedCard":false}